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titleI forgot my username/ password. What should I do now?
Your username will be your registered email address, however, if you have forgotten it please contact the WMDA office by email  If you have forgotten your password, click on the 'Forgot Your Password' link, enter your email address and click on 'Send Password Reset Link'.  You will then receive an email with a link to follow - click on the link and reset your password. Please notice you must use the link within 30 mins, otherwise, you will trigger an error page "Sorry, an error has occurred".


titleWhat to do when I see the page "Sorry, an error has occurred"

If you see this error, there can be several reasons that cause this error:
1. Your browser cache for search results may cause the issue. Please clear your browser cache and try again.
2. Can you open the login page ( If you can, and after you fill in your credential you see this error, then that is because you provided a wrong email address or password. Please double check your credentials.
3. If you cannot remember your credentials and try to reset the password, but click the password reset link more than 30 minutes after it was generated, you can see this error page. Please use the password reset link in 30 mins.


titleHow can I quickly access the details of a patient within WMDA?

Patient information can be accessed from the 'Patient List' by selecting the "Patient ID'. The patient information can also be accessed from the Patient's Match Result List by opening the 'Patient Details' box and selecting the 'Edit Patient' button.


titleWhat is the difference between urgent and non urgent patients?

Urgent and Non-Urgent indicators on patients are a tool for you to use to prioritise your patient searches. At this time, the Search and Match Service does not use this information and will not affect the speed of your match run.


titleWhat is asynchronous matching?

Asynchronous matching is a process of running searches in parallel. It allows you to enter a patient and start the search run, and proceed with other activities within the application like entering another patient or reviewing another match list while the search runs in the background. The user does not have to wait for the current search to finish before proceeding with other activities.


titleWhy do I see two alleles in bold on a locus in the one mismatch(9/10) category?

In rare cases the match program cannot decide which of two B locus results are a mismatch, in those cases both  are given in bold. For example, the patient is B*27:05, 44:03; the donor is B*44:ABYM, 44*AFFK. In this case both multiple allele codes include 44:03 therefore the match program cannot choose between them. See example image below where donor 12 on the search report is being marked as having two HLA-B mismatches, when actually it is only a single mismatch.


titleWhy, despite complete patient HLA, can only a 6/6 but not a 10/10 search report based on haplotype frequency be generated?

The patient's 5 locus phenotype (10/10) cannot be explained by the haplotypes used for probability matching. The algorithm tries to fall back to 4 locus phenotypes (8/8) and 3 locus phenotypes (6/6).