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titleMy file has disappeared from my Archive and Report folder

 This is the expected behaviour. Every 2 weeks day the system will delete all the Archive files and its associated Report file that are over 2 weeks 30 days old. This is to manage the Archive and Report folder files so they do not become cumbersome.

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titleWhat is the maximum allowed file size to upload into the system?

The maximum allowed file size is currently 500 800 MB (Megabyte).

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titleWhat is the allowed file name convention when uploadind a file?

 The file to be uploaded has to meet a particular file name convention: ION-[number]-[type].[file type].[encryption type] or  ION-[number]-[type].[encryption type]

  • The file name has to begin ION, than a dash and followed by the 4-digit ION number (ION-xxxx) : For example ION-9999-D.xml.pgp or ION-9999-D.pgp
  • Following the ION number you have to specify the type (C or D), starting with a dash and ending with a dot: For example ION-9999-D.xml.pgp or ION-9999-D.pgp
  • Following the type you have to may specify the format (.zip or .xml), separated with dots: For example ION-9999-D.xml.pgp
  • At the end you have to specify the encryption file format (.pgp or .gpg): For example ION-9999-D.xml.pgp or ION-9999-D.pgp

The end result should look something like these examples: ION-6666-C.zip.gpg, ION-0999-D.xml.pgp or ION-9999-D.xml.pgp

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titleCan I upload a single file for both donor (D) and cord (C)?

 It is not allowed to upload a single a file for both donor (D) and cord (C) records. Also the file name must align with the file content types within, otherwise the file will be rejected.

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