These guidelines are intended to provide a baseline set of Match-Connect administration practices for all Match-Connect participants. Due to the critical nature of business operations facilitated via Match-Connect, it is expected that these guidelines will be followed closely and consistently. This should ensure the ongoing success of message exchange between
...
Match-Connect partners
...
.
- A Match-Connect administrator should respond to all Match-Connect-related inquiries within 24 hours (excluding weekends), regardless of the content of the inquiry.
- Inquiries that reference system problems (for example, problems with sending/receipt of messages) should be given high priority.
- Sufficient time and care should be devoted to development and testing when establishing a connection with Match-Connect. Close collaboration is often necessary between new Match-Connect partners and WMDA to ensure that business and system expectations are being adequately met on both sides, before exchanging Match-Connect messages in production environments.