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Messages sent using the Connect API have the following retention policies applied:
| Message state | Retention time |
|---|---|
| In MatchConnect system, but not yet retrieved | 90 days after being received by sending organisation |
| In MatchConnect system, retrieved | 72 hours after retrieval. During this time the message can be recovered and retrieved again. |
Messages in the MatchConnect system are stored in encrypted format. Only administrators with access to the message storage and with the proper decryption key are able to read the contents of messages. Additional infrastructure level encryption is also applied.
The MatchConnect system has redundancies and backups in place that decrease the likelihood of the system going down or messages getting lost. If the system would undergo a fatal crash, the system can be restored from a backup. Message sequence numbers would be restored to the state of the last backup. This may be 1 hour at most.