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General information


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titleI have not received a password for the WMDA upload service

The system will never send you a password, only a link to change your password. To change your password please follow these steps:

  • Go to https://dataupload.wmda.info/
  • Click on the Forgot your password link
  • Enter your email address (if valid)
  • You will receive an email with a link which will lead you to the page where you can enter your new password. This link will be active for only 30 minutes, so if the link has expired you will have to generate a new password reset email by repeating the previous steps.
  • Enter your new password

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titleI would like to use the REST API for uploading files. What do I need to do?

To use the REST API Service for uploading you can use your regular WMDA upload account. If you need an (extra) account for uploading, please send your request to support@wmda.info. More information about the REST API Service can be found here. In case you would like to do some more testing we recommend using https://restlet.com/. The WMDA Upload platform uses Pydio, there is more info on the API capabilities on https://pydio.com/en/pydio-api-v2.

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titleWhat does UPDATE_MODE (Full and Diff) meansmean?

UPDATE_MODE is the way we update the data of the donors in the database. Currently, you can only use FULL. This means that when you send a file, we will remove all your inventory from the database and replace this by the content of the new file. The option DIFF is for the future. In that case, you only send records where something was changed; so for example new donors, deleted donors, or any elements/fields from existing donors.

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titleHas anything changed in the handling of donor-ID's ? I see donor-ID's that start with #.

In the dot20 system records were allowed that had no donor-ID given. Therefore a dummy donor-ID was created that started with a "#" sign. We do not generate dummy donor-ID's in the XML pipeline.
In XML the donor-ID or GRID is obligatory. 

If you find donor-ID's that start with "#", it means that the data still originates from a processed dot20 file, that not yet has been updated by an XML file.


It is possible that you encounter records without an donor-ID, this is related to specific data protection regulation for some countries.



Technical support

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titleWhat is the definition of the 10% rule?

A file will be rejected (even if your data is correct) if your uploaded file contains 10% less records compared to the total records you have uploaded previously into the database. Please make sure the number of record you are uploading is correct. If you believe the number is correct and you still get this message please send an email to support@wmda.info to address this issue.

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titleMy file has disappeared from my Archive and Report folder

 This is the expected behaviour. Every 2 weeks day the system will delete all the Archive files and its associated Report file that are over 2 weeks 30 days old. This is to manage the Archive and Report folder files so they do not become cumbersome.

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titleWhat is the maximum allowed file size to upload into the system?

The maximum allowed file size is currently 500 800 MB (Megabyte).

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titleWhat is the allowed file name convention when uploadind a file?

 The file to be uploaded has to meet a particular file name convention: ION-[number]-[type].[file type].[encription encryption type] or  ION-[number]-[type].[encryption type]

  • The file name has to begin ION, than a dash and followed by the 4-digit ION number (ION-xxxx) : For example ION-9999-D.xml.pgp or ION-9999-D.pgp
  • Following the ION number you have to specify the type (C or D), starting with a dash and ending with a dot: For example ION-9999-D.xml.pgp or ION-9999-D.pgp
  • Following Follwing the type you have to may specify the format (.zip or .xml), seperated separated with dots: For example ION-9999-D.xml.pgp
  • At the end you have to specify the encription encryption file format (.pgp or .gpg): For example ION-9999-D.xml.pgp or ION-9999-D.pgp

The end result should look something like these examples: ION-6666-C.zip.gpg, ION-0999-D.xml.pgp or ION-9999-D.xml.pgp

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titleCan I upload a single file for both donor (D) and cord (C)?

 It is not allowed to upload a single a file for both donor (D) and cord (C) records. Also the file name must align with the file content types within, otherwise the file will be rejected.

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titleI have issues connecting to the APiAPI

In case you have an issue connecting to the API, please double check all the settings in the API documentation. If you still have issues please send an email to support@wmda.info.

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titleWhy are our HLA serology fields values were rejected, while they were accepted in the old dot20 format?

In the old WMDA system serology (search determinants) was needed. When there was no serology/search determinants, WMDA generated these itself. However we have now moved to a new algorithm provide by Optimas which is working differently and doesn’t need search determinants. Also we need user to conform to the new nomenclature which means user should provide data in the format of xx:xx. Therefore, our HLA validation no longer accepts values like 24 in a DNA field. To get this accepted, you have to add yourself :XX so you get the value 24:XX. If you still have issues please send an email to support@wmda.info.

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