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titleWhat help and support can I get during the transition period?

If your organisation lacks the knowledge and IT resources to create an XML file from your inventory, we can offer assistance by having a telephone conference with the WMDA ICT specialists. During this (free) consultation, you will receive information about the effort and costs that are required to implement the changes.

As part of providing support and guidance through this transition we have various blogs and newsletters informing you of possible solutions to ensure this transition will become as smooth as possible.

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titleWhat is the definition of the 10% rule?

A file will be rejected if your uploaded file contains less that 10% records of the total records you have uploaded previously into the database.

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titleWhere can I see the report of my file upload?

A report of your file is saved in the Upload system and it is located in the Report folder of your workspace.

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titleCan I change my email address for the BMDW upload service?

It is not possible to change your email address (username) for the BMDW upload service yourself. If you need to change your email address please send your request by email to support@bmdw.org.

TECHNICAL SUPPORT

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titleWhat is the definition of the 10% rule?

A file will be rejected if your uploaded file contains less that 10% records of the total records you have uploaded previously into the database.

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titleDo not use PDF viewer to open Report
Within the system when you want to review the processing report txt file users should always open this fine using Text Editor. Please don not use PDF viewer to open this file as you will get an error message. 

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