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titleIs it possible to have multiple accounts for uploading files?

Yes, it is possible to register multiple users to your work space. Please send your request to support@bmdw.org.

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title-- Which file types are allowed for uploading?

The system only accepts .zip or .xml file types which need to be .pgp or .gpg encrypted. More information can be found here.

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titleCan I use a PDF viewer to open reports?

It is not possible to view the reports with a PDF viewer. If you need to review the processing report txt file you should always open this using Text Editor (like Notepad). Please do not use a PDF viewer to open this file as you will get an error message. 

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title-- My file is rejected with error: Incomplete typing found: HLA-A and HLA-B are required for Donors.

As part of the transition from dot20 to XML we can no longer accept values like for example "24" in a DNA field. To get this accepted, you have to add ":XX" to the value, so you will get the value "24:XX" (without the quotes).

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title-- What is the maximum allowed file size to upload into the system?

The maximum allowed file size is currently 8GB500 MB (Megabyte).

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title-- What is the allowed file name convention when uploadind a file?

 The file to be uploaded has to meet a particular file name convention: ION-[number]-[type].[file type].[encription type]

  • The file name has to begin ION, than a dash and followed by the 4-digit ION number (ION-xxxx) : For example ION-9999-D.xml.pgp
  • Following the ION number you have to specify the type (C or D), starting with a dash and ending with a dot: For example ION-9999-D.xml.pgp
  • Follwing the type you have to specify the format (.zip or .xml), seperated with dots: For example ION-9999-D.xml.pgp
  • At the end you have to specify the encription file format (.pgp or .gpg): For example ION-9999-D.xml.pgp

The end result should look something like these examples: ION-6666-C.zip.gpg, ION-0999-D.xml.pgp

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