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titleWhat does UPDATE_MODE (Full and Diff) means?

UPDATE_MODE is the way we update the data of the donors in the database. Currently, you can only use FULL. This means that when you send a file, we will remove all your inventory from the database and replace this by the content of the new file. The option DIFF is for the future. In that case, you only send records where something was changed; so for example new donors, deleted donors, or any elements/fields from existing donors.

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titleI don't understand the error report of my file. What should I do?

If you have trouble understanding messages from the system or validation reports, please send us an email at support@wmda.info. More information about validation rules can also be found at



Technical support

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titleWhat is the definition of the 10% rule?

A file will be rejected (even if your data is correct) if your uploaded file contains 10% less records compared to the total records you have uploaded previously into the database..

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titleMy file is rejected with error: Incomplete typing found: HLA-A and HLA-B are required for Donors.

As part of the transition from dot20 to XML we can no longer accept values like for example "24" in a DNA field. To get this accepted, you have to add ":XX" to the value, so you will get the value "24:XX" (without the quotes).

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titleCompatible browsers to use when submitting your xml through the platform
The data submission platform is only compatible with Internet explorer and Google Chrome. Please DO NOT use Safari as the system doesn't render properly. We are looking to see how these UI changes be made so the system renders on Safari too.

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titleHow do I encrypt a file?

 All the instructions on how to encrypt a file can be found after clicking the Encrypt File tab on this page. 

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titleI have issues connecting to the APi

In case you have an issue connecting to the API, please double check all the settings in the API documentation. If you still have issues please send an email to support@bmdw.com.

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titleWhy are our HLA serology fields values were rejected, while they were accepted in the old dot20 format?

In the old BMDW system serology (search determinants) was needed. When there was no serology/search determinants, BMDW generated these itself. However we have now moved to a new algorithm provide by Optimas which is working differently and doesn’t need search determinants. Also we need user to conform to the new nomenclature which means user should provide data in the format of xx:xx. Therefore, our HLA validation no longer accepts values like 24 in a DNA field. To get this accepted, you have to add yourself :XX so you get the value 24:XX. You can read more about this subject in If you still have issues please send an email to support@bmdw.com.