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titleCan I change my report format?

It is not possible to change your report format. We are planning improvements for usability. Any feedback on this is welcome at support@bmdw.org

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titleCan I change my email address for the BMDW upload service?

It is not possible to change your email address (username) for the BMDW upload service yourself. If you need to change your email address please send your request by email to support@bmdw.org.

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titleCan I use a PDF viewer to open reports?

It is not possible to view the reports with a PDF viewer. If you need to review the processing report TXT file you can you can use the Preview button in your Report folder or you can download the TXT file and open it in any Text Editor (like Notepad).We recommend either Firefox or Chrome.

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titleMy file is rejected with error: Incomplete typing found: HLA-A and HLA-B are required for Donors.

As part of the transition from dot20 to XML we can no longer accept values like for example "24" in a DNA field. To get this accepted, you have to add ":XX" to the value, so you will get the value "24:XX" (without the quotes).

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