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The system will never send you a password, only a link to change your password. To change your password please follow these steps:

• Go to https://staging-dataupload.wmda.info/
• Click on the Forgot your password link
• Enter your email address (if valid)
• You will receive an email with a link which will lead you to the page where you can enter your new password. This link will be active for only 30 minutes, so if the link has expired you will have to generate a new password reset email by repeating the previous steps.
• Enter your new password

This password reset link will be active for only 30 minutes, so if the link has expired you will have to generate a new password reset email:

• Go to https://staging-dataupload.wmda.info/
• Click on the Forgot your password link
• Enter your email address (if valid and do confirm that is the same email provided to WMDA)
• You will receive an email with a link which will lead you to the page where you can enter your new password
• Enter your new password

You may encounter issues below if the above normal steps do not solve your problem:

1. Password reset link opens the normal login page, but not password reset page. That is maybe your browser can not handle it correctly. Try to use Chrome if you do not use chrome.
2. Get the page that need fill the "verification code", be patient if see this page as you type in your credential wrong for more than 3 times. If you can not make it work, try to reset the password again and better remember your new password.

And if you still have issues, please send an email with screenshot of the issue If this does not solve the issue, please send an email to support@wmda.info.