Multi-Factor Authentication (MFA) is a method which is used to strengthen the security of a file, website, etc, and adds extra protection to the sign in process. It is an authentication method which allows the user access to a website/application once the user has provided the two (or more) pieces of information to verify identity;
WMDA uses passwords and authentication applications as the two, alongside texts/calls.
Request Id: 12345678-2e3b-4c96-8e98-e10e6ec52400 Correlation Id: 12345678-0f20-4d51-9012-13e6313806a8 Timestamp: 2022-10-17T09:26:02Z Message: AADSTS90072: User account 'test.person@testorg.org' from identity provider 'https://sts.windows.net/12345678-abcd-1234-a1b2-123456789abc/' does not exist in tenant 'WMDA Services' and cannot access the application '18373cfc-5469-463f-8793-bd3d30fb9a9b'(WMDA - Search+Match SPA Prod) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account |
You are logged in with your organisation's Microsoft account (in this case test.person@testorg.org) in the same browser as the one you are using for logging into Search & Match or other WMDA services. You are probably using it for services such as Office365/Microsoft365 which include outlook. In order to prevent these issues please use a browser that is not logged into your organisation's office365/microsoft365 account. You can also use incognito/inprivate mode for that.
If the issue persists, please let us know at support@wmda.info and we will look into what we can do for you. Please also see "B2B" login method with MFA
This document is a guide to help aid users of the system to set up the required security verification methods to access the Search & Match Service.
Initial setup:
Step | Description | Image | |||||
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1 | Please go to this web page. You can also go to https://portal.wmda.info/ and click on: "Partner sign in" followed by "Forgot your password?" | ||||||
2 | Follow the steps to verify your e-mail address and set up your initial password. | ||||||
3 | Enter a new password in the upper text box and confirm it in the lower text box | ||||||
4 | Please read the content and click "Accept" on the screen below. | ||||||
5 | Now, you will need to set up “Multi Factor Authentication”. Click Next. | Search & Match Front end | |||||
6 | Choose your MFA method. You may choose
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7 | Proceed with setting up your second factor method:
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8 | Continue set up:
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9 | Check if the authenticator works To ensure the MFA was set up correctly, the system will ask the user to verify the the authenticator with a verification code, which is displayed on the next page of the app. Once all complete, you should be brought back to the original home page, and it should show your email in the top right. | ||||||
10 | Logging in When logging in, after having set up the MFA, the user will be prompted to approve the login, either by entering the code from your authenticator, or tapping the "Approve" pop up in your application (when using Microsoft authenticator) The Microsoft Authenticator app will show a notification like the one below - |