WMDA uses Microsoft login functionality to enable you to login securely with MFA into WMDA web based services. In some cases the following error occurs:

Request Id: 12345678-2e3b-4c96-8e98-e10e6ec52400
Correlation Id: 12345678-0f20-4d51-9012-13e6313806a8
Timestamp: 2022-10-17T09:26:02Z
Message: AADSTS90072: User account 'test.person@testorg.org' from identity provider 'https://sts.windows.net/12345678-abcd-1234-a1b2-123456789abc/' does not exist in tenant 'WMDA Services' and cannot access the application '18373cfc-5469-463f-8793-bd3d30fb9a9b'(WMDA - Search+Match SPA Prod) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

Issue & solution: 

You are logged in with your organisation's Microsoft account (in this case test.person@testorg.org) in the same browser as the one you are using for logging into Search & Match or other WMDA services. You are probably using it for services such as Office365/Microsoft365 which include outlook. In order to prevent these issues please use a browser that is not logged into your organisation's office365/microsoft365 account. You can also use incognito/inprivate mode for that. 

If the issue persists, there is an alternative way of logging in ("B2B"). It involves using your own organisation's Microsoft account (in this case test.person@testorg.org) to login to the WMDA Portal, Search & Match and future other services. Instead of having a separate password for WMDA services, you keep using the password from your own organisation. Your own Microsoft account is "invited" into our environment as a guest. There is just another layer of MFA that is enforced on the WMDA side in order to help secure the applications. 

This change of login method needs to be made at the organisation level. That means that all users from the same organisation must use the same login method and that if you would like to move to the "invite" model of logging in, all users from your organisation must do that. 

During the transition, there will be a moment where you won't be able to login using the standard method and are not yet able to login using the "invite" model. This is usually for a maximum of an hour. 

If you would like to make use of this method and the other users from your organisation agree, then please let us know at support@wmda.info. 

After the change has been made in our systems the following will happen: 

You will receive an invite that looks like this: 

Please click on "Accept invitation" and login to your organisation's Microsoft account if necessary. You will then see the following screen: 

Click "Accept" 

You will then see the following: 

Click "Next" 

Now you can set up MFA in the same way as described in the MFA user guide

Updated login procedure

After you have accepted the invite and have successfully setup MFA, you are now able to login. The following is different compared to logging in using the normal method: 

WMDA portal

Search & Match Service

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