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Multi-Factor Authentication (MFA) is a method which is used to strengthen the security of a file, website, etc, and adds extra protection to the sign in process. It is an authentication method which allows the user access to a website/application once the user has provided the two (or more) pieces of information to verify identity;
WMDA uses passwords and authentication applications as the two, alongside texts/calls. 

End User guide 

This document is a guide to help aid users of the system to set up the required security verification methods to access the Search & Match Service. 


StepDescriptionImage
1

Please go to: Home page - WMDA Portal
and click on "Partner Sign In"
or go directly to the production (https://searchmatch.wmda.info/) or sandbox version (https://sandbox-search.wmda.info/) of the application and click on "Login".

2Please login with your email, and use the password that was provided to you by WMDA support;

A username and email will be emailed to you and you must change is when you first sign in (the "change password" functionality is also available if you forget your password). 

Click “Sign In” (note, the struck out items below won’t work, so please don’t click them).

Search & Match Front End

3

Enter a new password in the upper text box and confirm it in the lower text box

[apologies for no explanatory text on this screen at this point]

Search & Match Front End

4Please read the content and click "Accept" on the screen below.

Search & Match Front End

5Now, you will need to set up “Multi Factor Authentication”. 

Click Next.

Search & Match Front end

6

Choose your MFA method. You may choose

  • using an authenticator app on your smartphone
  • using an SMS on your mobile phone
  • using a hardware token
  1. We recommend Microsoft Authenticator if it is available in your region and on your smartphone/device if you have one.  Download (from your smartphone/device) and install it if you don’t already have it.  It makes for the easiest MFA login experience.

  2. Alternative MFA tools are Authy or Google Authenticator, and there may be other options in your region

    (Please let us know so we can add them to our documentation!)

  3. If you don’t have access to a Smartphone, and SMS service is better in your area than 3G/4G/5G coverage, then you can receive MFA codes via SMS.  Click “I want to set up a different method”. 

    Note that there is a small cost to the WMDA to use SMS for MFA, so please use this option only if necessary.

  4. If you are not allowed to use a smartphone you may use
    hardware tokens that supports TOTP.
    Hardware tokens are devices that work independently from a PC or Phone.

    We recommend only to use only certified tokens, eg . from https://token2.eu

    Tokens should minimally support TOTP, this is a single use six digit code that is uniquely bound to your account and changes every 30 seconds.

    Examples of hardware tokens :




    Example use : Token2 Molto

    This type of device is programmed once. Once programmed they provide the TOTP code without the use of a PC or mobile phone.

    You can program these devices with either a mobile phone that has NFC, or via USB, depending on the model. 

    Some models allow to store keys for up to 10 different accounts.



    There are tokens that need a mobile phone with NFC and an companion app to generate the TOTP code. WMDA does not recommend these tokens. Contact support@wmda.info if you have questions selecting the correct token for your situation.






7

Proceed with setting up your second factor method:


If you want to use Microsoft authenticator :



If you want to use another authentication app click the "I want to use a different authenticator app",


and then select "Authenticator app" from the drop down menu and follow the proceeding instructions.

Any authenticator app that is TOTP compliant will be valid to generate codes. Some well known are Google Authenticator, Authy, Aegis

If you want to use a programmable TOTP token,  click the "I want to use a different authenticator app"



and then select "Authenticator app" from the drop down menu and follow the proceeding instructions.











8

Continue set up:
There are a few more screens to work through, which will vary according to which MFA approach you use. 

Open the Microsoft Authenticator app and follow the instructions given.

Firstly click the "+" symbol to add the account and choose the "Work or school account" option, then choose the "Scan QR code" option.

         

The app will then access your camera, allowing the user to scan the QR code displayed on the webpage on the computer (it is displayed once the user clicks "Next" on the webpage).

Now the authenticator has been set up, head back to the webpage on the computer for the final confirmation.



Example : Google Authenticator 

Download the Google Authenticator app and open it up; click the multicoloured "+" and select "Scan a QR code".


 

The app will now ask for access to the phones camera to scan the QR code displayed on the webpage. 


Hardware tokens will need to be set up, either using NFC or USB. 

You need a helper application for that.

In short it works like this :

1) put the token in "programming mode"
2) approach the token to your phone, the burner app will start
3) select "add a profile" , and scan the QR code with your phone.
4) burn the code in the token

Due to the diversity of tokens you may want to ask assistance to your IT department.
A sample of a procedure of an NFC programmable token can be found here :
https://www.token2.com/shop/page/hardware-tokens-for-azure-cloud-multi-factor-authentication


Please contact us if you have problems setting up your token.









9Check if the authenticator works

To ensure the MFA was set up correctly, the system will ask the user to verify the the authenticator with a verification code, which is displayed on the next page of the app.

Once all complete, you should be brought back to the original home page, and it should show your email in the top right.

10

Logging in

When logging in, after having set up the MFA, the user will be prompted to approve the login, either by entering the code from your authenticator, or tapping the "Approve" pop up in your application (when using Microsoft authenticator)

The Microsoft Authenticator app will show a notification like the one below -























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