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titleHow can I get access to the WMDA Search & Match Service?

Requesting authorization:

The matching programmes are only available for registry staff members and staff members of organisations assisting in searches for unrelated transplants. Find below the procedure to get access for the different types of users. You can register on the WMDA website.

For registered users, multi-factor authentication has been applied as of 2022.  Please send an email to support@wmda.info for credentials to perform your initial authentication.

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titleWhat are the different services WMDA provides as part of its support services?

WMDA provides search advise for difficult cases. You can request a search advise at the bottom of the Update patient screen and the HLA experts will then help you to determine the best search strategy for your patient.

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titleTimestamps don't match my local timezone. Is it UTC?

The timestamps are indeed in UTC time.

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titleWhat to do when I see the page "Sorry, an error has occurred"

If you see this error, there can be several reasons that cause this error:
1. Your browser cache for search results may cause the issue. Please clear your browser cache and try again.
2. Can you open the login page (https://search.wmda.info/login)? If you can, and after you fill in your credential you see this error, then that is because you provided a wrong email address or password. Please double check your credentials.
3. If you cannot remember your credentials and try to reset the password, but click the password reset link more than 30 minutes after it was generated, you can see this error page. Please use the password reset link in 30 minsexperts will then help you to determine the best search strategy for your patient.



PATIENT MANAGEMENT

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titleHow can I quickly access the details of a patient within WMDA?

Patient information can be accessed from the 'Patient List' by selecting the "Patient ID'. The patient information can also be accessed from the Patient's Match Result List by opening the 'Patient Details' box and selecting the 'Edit Patient' button.

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titleWhy can I not find a particular patient?

Only patients who have had a search run in the 6 months prior to the launch of the Search & Match Service will be migrated for each organisation - patients who have had a search Patients for whom a search was performed within the last month will be in the ‘Active patient’ list, while the previous 5 months will be in the ‘Inactive patient’ list.

If you cannot find your patient within the default Active list remember to search the Inactive list also. 

Users will have access to patients registered by other users at their organisation as well, which is also split into 'Active Patients' and 'Inactive patients' 

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