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These guidelines are intended to provide a baseline set of Match-Connect administration practices for all Match-Connect participants. Due to the critical nature of business operations facilitated via Match-Connect, it is expected that these guidelines will be followed closely and consistently. This should ensure ongoing success of message exchange between Match-Connect partners.

  • At a minimum, supported Match-Connect messages must be delivered with no syntactical errors, in timely fashion.
  • System problems that interfere with normal message processing should be resolved promptly and completely. Therefore, a Match-Connect or other IT administrator should monitor Match-Connect message flow in both directions (inbound and outbound), to the fullest extent possible.
  • Upon resolution of any system problem that impacted normal Match-Connect message exchange, notification of resolution should be sent to affected Match-Connect partners. If possible, an explanation as to the general cause of the problem should be included as well.
  • A Match-Connect administrator should respond to all Match-Connect-related inquiries within 24 hours (excluding weekends), regardless of the content of the inquiry.
  • Inquiries that reference system problems (for example, problems with sending/receipt of messages) should be given high priority.
  • Sufficient time and care should be devoted to development and testing when establishing a connection with Match-Connect. Close collaboration is often necessary between new Match-Connect partners and WMDA to ensure that business and system expectations are being adequately met on both sides, before exchanging Match-Connect messages in production environments.
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