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If the issue persists, please let us know at support@wmda.info and we will look into what we can do for you. Please also see "B2B" login method with MFA
Issue 2: I have a new phone and my MFA is no longer working
Please contact support@wmda.info.
We will help you to reset your MFA.
Issue 3: I do not see a pop-up with an authentication code when I log in
If the prompt does not appear, trigger it by going to your authenticator app and if necessary refreshing the notifications by pulling down.
After refreshing, the prompt should appear.
Issue 4: I cannot use my authenticator app right now
If you cannot use your authenticator app due to connection issues, you can follow the next steps:
1. select the "I can't use my Microsoft Authenticator app right now" button.
2. Select "Use a verification code"
3. Enter the TOTP code displayed in the Microsoft Authenticator App on your mobile device
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